FAQ - Curtain Chic

Welcome to the Curtain Chic FAQ section. Here you'll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don't hesitate to contact us!

1. What products do you offer?

We offer a variety of curtains, shades, and custom window treatments for your home or office. Our products include everything from classic drapes to modern shades and custom-made solutions to fit any space.

2. How do I place an order?

Simply visit our website, select your desired product(s), and follow the checkout process. We accept various payment methods, including credit cards and PayPal.

3. Do you offer custom curtains?

Yes! We specialize in custom curtains and shades tailored to your unique specifications. Feel free to contact us for more details on fabric, design, and sizing options.

4. How long will it take to receive my order?

Orders typically ship within 1-3 business days. Delivery times vary depending on your location, with domestic orders arriving within 7 days and international orders taking longer.

5. Do you offer free shipping?

Yes, we offer free shipping within the USA for all orders. International shipping rates may apply.

6. Can I change or cancel my order after placing it?

We aim to process orders quickly, but if you need to change or cancel your order, please contact us as soon as possible at info@crtainc.com.

7. Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping rates and delivery times vary based on your location.

8. Are the products available in different colors and sizes?

Yes, we offer a variety of colors and sizes for most of our products. Custom sizing is also available upon request.

9. How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this to check the status of your delivery.

10. Do you accept returns or exchanges?

Yes, we accept returns and exchanges within 30 days of delivery. The item must be unused, in its original condition, and in the original packaging.

11. How do I return an item?

Please contact us at info@crtainc.com to initiate the return process. We'll guide you on how to return your item and issue a refund or exchange.

12. Are custom orders refundable?

Custom orders are non-refundable unless there is a defect or error on our part. Please contact us for more information regarding custom order returns.

13. Do you offer gift cards?

Yes, we offer gift cards for all occasions. You can purchase them directly on our website.

14. What is the best way to clean my curtains?

For most of our curtains, dry cleaning is recommended to maintain the fabric's quality. Always follow the care instructions included with your purchase.

15. Can I request fabric samples?

Yes, we offer fabric samples for most of our products. Please contact us to request a sample before placing your order.

16. Do you offer installation services?

Currently, we do not offer installation services directly. However, we can recommend trusted professionals in your area.

17. Do you provide warranty on your products?

Yes, we offer a warranty on defects in materials and workmanship. Please contact us for details about our warranty policy.

18. Can I order a matching set of curtains and blinds?

Yes, we offer matching sets of curtains, shades, and blinds for a coordinated look. Contact us for more information about our matching sets.

19. Are your curtains suitable for outdoor use?

Some of our curtains and shades are designed for outdoor use. Be sure to check the product details for suitability or contact us for guidance.

20. How can I contact customer support?

For any inquiries, you can reach our customer support team at info@crtainc.com or by phone at +1 6806003492. We're happy to help!

Contact Us:

If you have any questions that haven't been addressed, feel free to reach out to us directly. We're here to assist you!

Company Name: ALICIA LISSON LLC
Email: info@crtainc.com
Address: 2307 MORTON RD, NORTH PORT, FL 34291
Phone: +1 6806003492